Your child's learning journey

Admissions Policy

Tigers Day Nurseries seek to admit all children whose parents wish to use the service, in line with its Equality Opportunities policy. All prospective parents are welcome to visit our nurseries, be shown around and ask any questions they may have about the philosophy, vision and values of a setting, its daily routines and the arrangements in place to provide the highest standards of care to meet the child’s and the family’s needs.

Details of all prospective parents are recorded and the information is held on file at the setting. A detailed prospectus is sent out to all those who request it.

Places are offered on a first come, first served basis. Every effort is made to accommodate children, but within each space we adhere strictly to the adult to child ratios that are a condition of the registration of our settings.

We offer some funded only sessions for 2 year olds identified by the Local Authority as being ‘in need’ and also for some 3 and 4 year olds in receipt of ‘free at source’ LEA funding.

We are able to offer additional services including extended hours, meals and extra activities such as French, dance, football and music for which we seek parental consent.

We plan each child’s progress through the nursery in accordance with their age, stage of development and individual needs. In the event of a child being placed on the waiting list, parents are kept fully informed of the time scale within which a place would become available.

Admissions procedure

  • Initial contact made through parental enquiry.
  • Prospectus provided to parent and visit arranged.
  • Detailed show around for parent, outlining session times, fees, conditions of registration, key worker system, children’s learning journals, base rooms etc.
  • Additional paperwork given on request e.g. Ofsted report.
  • Registration form given on request.

Registration procedure

  • Parent returns registration form with required registration fee.
  • Families in receipt of ‘deprivation funding’ for 2 year olds are not required to pay a registration fee.
  • Written acknowledgment of receipt sent to parents.
  • If registering before baby’s birth, parent contact required once baby has arrived
  • A term before the child’s start date the nursery will contact the parents by letter and request a deposit of four weeks’ fees based on the numbers of days booked at registration.
  • 60 days’ notice of changes to requested session is required otherwise the full fees for this period are payable.
  • Childcare vouchers can be used by parents to meet this cost with a un-cashed cheque for the full amount which will be cashed if the parent withdraws.
  • A parent who experiences hardship can make a token payment at the Manager’s discretion.
  • The child’s trial sessions can then be arranged by the Room Senior.
  • The number of trial sessions arranged depends on the child’s needs and is at the discretion of the Nursery Manager.

Managing the Waiting list Procedure

  • Places are allocated on a first come, first served basis taking into consideration the sessions requested and availability of these including ‘free at source’ funded hours.
  • Priority is always given to siblings of children already attending.
  • Places are allocated on the basis of children being able to move around the setting according to their stage of development.
  • All families have an equal right to places.
  • Children will be placed on the waiting list and places are allocated according to the availability of sessions for their age group.
  • If a parent refuses an available place they will placed at the bottom of the waiting list.

Settling in policy

At Tigers Day Nurseries we want every family to enjoy the time they and their children spend with us. We recognise that starting in a group setting can be an exciting but unsettling process for both children and adults and will do everything possible to make the transition as easy and enjoyable as possible. Every child is different and each will react in different ways to the experience of being in a group of other children in an unfamiliar environment. At Tigers Day Nurseries we respect these differences and will use our knowledge and experience to help every child and family to settle in comfortably and be part of the Tigers Day Nurseries family.

Settling in procedure

  • Trial sessions are arranged with the parent at a mutually convenient time.
  • Both child and parent spend initial periods of time within the setting during a normal session.
  • Child and parent trial sessions are used as an opportunity for parents to ask questions, the child to settle into the environment and the staff to gather information required to meet that child’sneeds and get to know them.
  • Trial sessions with just the child are organised when the child is ready for this.
  • Child-only trial sessions will include mealtimes, sleep times, outdoor play etc., over a period of time.
  • The child will join the nursery once they have spent an equivalent booked day with us e.g. if the child’s booked sessions are mornings, then once a full morning has been completed, if their booked sessions are full days, then once they have completed a full day etc.

Working in partnership with parents

  • We recognise parents are the first and foremost educators of their child.
  • We actively encourage parental participation and welcome ideas and feedback.
  • We ensure parents have the required information regarding their child’s settling into nursery.
  • We work closely with parents at all times and request parents do the same with us, keeping us informed of changes and issues which may affect their child.
  • We arrange biannual parents meetings to encourage parents to share in their child’s learning, development and progress.
  • We organise parent activities within the nurseries to encourage parents to join in with activities alongside their child and experience nursery first hand.
  • Various parent groups are organised to encourage involvement.
  • We ask for regular feedback on all areas of provision from parents. This can be given anonymously if preferred.
  • We are committed to working closely and effectively with parents, listening to their needs and requirements and accommodating these.
  • At all times we maintain confidentiality and use data protection procedures to ensure information on parents is not shared with others except with parental consent or in safeguarding issues.

Key Person Policy

At Tigers Day Nurseries we greatly value the strong and positive relationships we build with the children in our setting and their families. Children’s emotional well-being is an essential foundation for their health, happiness and ability to learn. Each child who attends Tigers Day Nurseries is assigned a key person to act as a bridge for the child between their home and the setting.

The key person will get to know the child, become attuned to their likes and dislikes, attitudes and preferences, and will provide the child with support at key times such as transitions into the setting, moving rooms, moving onto school and whenever there is a significant event in the child’s life.

The key person will spend time with the child and will plan activities and opportunities based around the child’s specific needs, interests and development. They will be the key point of contact for parents and carers, although at all times all staff who have contact with the child will be knowledgeable about them, what they have achieved and what they have taken part in during the day. The key person is responsible for implementing and supporting the child’s progress and learning through planned and spontaneous activities and will document this progress and then feedback to parents/carers at designated times. The key person will also liaise with outside agencies or professionals who may be supporting the child or family.

All staff are trained for their key worker role and those staff that are new to the profession or are in training will be supervised and mentored in this role by qualified and experienced key workers. Arrangements are in place to balance out the number of children assigned to each key person, depending on the child’s attendance and individual needs.

Key Worker Procedure

  • Any staff member ready to take on the responsibility of becoming a Key Worker will first have an EYFS training session and be given their own copies of all documentation used for observation and assessment of children.
  • Key Workers will build an especially close relationship with their assigned child and their family.
  • Only some duties fall exclusively to the key person and these include planning, assessment, observation, evaluation and recording of children’s developmental needs and learning, liaising with parents/carers over changes or additional support required for the child’s care, keeping the child’s learning journal up-to-date and presentable, meeting biannually with parents/carers to discuss child’s progress and liaising with outside agencies and professionals to support the child’s care.
  • Key workers will liaise regularly with parents/carers on an informal basis in order to build a positive relationship which benefits the child.
  • Key workers will ensure the Room Senior and Manager are aware of any issues concerning the child and seek advice on the best way to proceed.
  • Key workers can be changed in order for the child and parent/carer to have the best opportunities and experience within the setting.
  • Key workers will receive training from experienced staff on the duties of their role.
  • The children will be assigned a key worker based on their own needs, attendance and the work load will be spread evenly depending on staff experience and availability.

Learning and Development Policy

At Tigers Day Nurseries we support children’s learning by providing a wide range of opportunities, experiences and activities linked to the principles underpinning high quality early education as set out in the Statutory Framework for the Early Years Foundation Stage (EYFS). To support every child’s learning and development, children are valued for who they are, the knowledge, skills, interests and experience they have and the contribution they make.

The Statutory Framework for the EYFS is used to guide planning across all seven areas of learning detailed as:

Prime Areas for all age groups

  • Personal, Social and Emotional development
  • Physical development
  • Communication and Language development

Specific Areas for the 3 year old and above age groups

  • Understanding the World
  • Literacy
  • Mathematics
  • Expressive Arts and Design

When planning activities to promote and progress each child’s development and learning, the main focus for staff is that child’s individual needs, taking into account what has already been achieved and their current development stage, then building on this. The child’s interests are taken into account and are used to plan activities and opportunities so learning is fun and inclusive for every child.

Children are encouraged using praise and positive reinforcement and targets are set for each child that are realistic and achievable whilst being challenging and an aid to learning.

Staff are trained to understand child development and ongoing training is provided to ensure their knowledge is kept up-to-date. Workshops are provided when required to support staff in understanding new legislation and guidelines around the EYFS and provide fresh ideas for them to support the children in their care.

All areas of the nurseries are used to their fullest extent and children have opportunities to take part in outside play, language, dance, drama and sport each week. High quality resources and equipment are provided and storage is made accessible so children of all ages can self-select and make independent choices.

Information on every child’s learning and development is shared with and contributed to by parents and carers using their observation, photographs and information sheets provided by the nursery.


Planning of Activities

  • Planning meetings are held every month in the evening.
  • Staff bring their key worker children’s targets and plan activities and opportunities to meet these. Individual children’s needs are identified in the planning document by their initials.
  • Staff use activities based around individual child’s needs.
  • Planning of activities must include all areas of the setting including outside areas and ICT.
  • Staff record the activities on the weekly planning sheets and staff take turns to prepare and supervise the activities.
  • Sufficient time and regard is also given to promote and extend child initiated activities.
  • Staff can request resources in advance to be suitably prepared for activities
  • Planning of targets must include daily routines as these will often meet all children’s developmental needs.
  • Resources such as magazine articles, books and internet access are provided on site to allow staff to research ideas and materials for planning.
  • A monthly budget is provided for staff to source suitable materials in advance.

Observing and recording a child’s progress and development

  • Each child’s allocated key person is responsible for setting up and maintaining their learning journals.
  • Observations on children are made and recorded daily by all staff, and various types of observations are used to ascertain a child’s progress in all specified areas of learning and development.
  • Each room has a learning journal file where all proformas for observations are stored as well as guidelines to remind staff.
  • Staff are expected to update their child’s targets and observations once a month and are allocated time within their working day to do this.
  • Under no circumstances are children’s learning journals taken off the nursery site by staff due to safeguarding regulations.
  • Parents/carers can take their own child’s learning journal home and the date this is taken and returned is recorded by the child’s key worker.
  • Senior staff and members of the Management team will regularly check each folder to ensure they are up-to-date and accurate.
  • Any staff member who has a concern about a child’s progress or development must first speak to the senior staff member within the room who will then refer the matter to the Nursery Manager.

Sharing a child’s progress with parents/carers

  • Parents/carers are the first educators of their child and staff respect this at all times.
  • Targets set by Key Workers are shared with parents regularly and parents’ wishes and opinions are taken into account.
  • Opportunities to share a child’s progress are held regularly at a time that is convenient for parents to allow them to meet with their child’s key worker.
  • Opportunities are regularly given for parents/carers to add to their child’s development record with their own observations, information sharing and photographs. Staff facilitate this by providing communication sheets for parents to complete and return to record in their child’s learning journals.
  • Parents/carers are invited to attend biannual progress meetings with their child’s key worker and to give written feedback on whether their attendance was valuable and worthwhile.
  • A requirement of the EYFS is the ‘Two Year Old Progress Check’ which parents/carers are requested to complete alongside the child’s key worker. We ensure this is held at a convenient time to allow parent/carers to attend. The child’s key worker will ensure they know the child really well and that the child is not experiencing any transitions which may affect their well-being before the meeting is organised.
  • Parents/carers are requested to give permission for the nursery to share information with any other agencies involved in the child’s care as without this we are unable to divulge any information to support the child’s extra care.


  • Our nursery settings share resources and equipment.
  • Resources only suitable for the children’s age and stage of development are used and regard is always given to ensure the children are safe.
  • Resources and equipment are checked regularly by staff to ensure they are safe and not broken.
  • Any broken or unsafe toys and equipment are removed immediately and either disposed of or passed to the maintenance team for repair.
  • Resources and equipment are sourced from professional suppliers of nursery equipment to ensure they are safe for use by large groups of children.
  • Resources and equipment are bought with safety features and within safety standards e.g. kite mark.
  • Resources and equipment are stored in such a way that children can access them independently.
  • Resources and equipment are cleaned weekly and a rota is kept for these. Dressing up clothes and fabrics are washed regularly.
  • The nurseries are members of the local library and toy library.

Staff access to training

  • The nurseries have a clear ethos to maintain and promote staff training and continual professional development (CPD).
  • Staff are offered opportunities to access short workshops and updates to keep their knowledge current and valid.
  • Professional qualifications such as NVQ’s, First Aid and Food Hygiene are offered to staff in order to maintain high standards within our settings. These are held in-house at Tigers Training Centre and updated as required.
  • Regular training is held during bi-monthly staff meetings to ensure standards are maintained and staff are invited to share knowledge and ideas regularly.
  • Training needs of staff are monitored by the Management Team.
  • The Nursery will negotiate with staff and the Local Authority to meet outside training costs for staff who wish to complete a course not provided by us or a Degree.

Maintaining the effectiveness of provision

  • Annual questionnaires are sent out to parents/carers to ascertain their views of the service the nursery provides. This can be given anonymously or parents can request a personal reply. A special newsletter outlines the findings of the questionnaire which is shared with all parents/carers.
  • Children’s views of the nursery, what happens here and what they like to do are regularly sought and recorded through photographs, observations and displays.
  • The nurseries individually complete a self-evaluation form which is held on the Ofsted website to look objectively at the provision and improvements we are looking to make. This is updated every six months and all staff are involved in this.
  • Management Team meetings are held weekly to discuss the general running of the setting and plans for the future.
  • Senior Team Meetings are held regularly to feedback to the Management Team how each setting is progressing and to resolve any issues which may need to be addressed.
  • All staff have a regular supervision session every three months with their room Senior to discuss their day-to-day work and any training needs they may have.
  • Staff have biannual appraisals with the Management Team to discuss their professional progress and development and any opportunities which may be available to them.
  • Members of the Senior Management Team carry out regular moderation through observations within the separate rooms of the nursery to look at good practice in areas including environment, curriculum, staff and health and safety. They give feedback to the senior member of staff of the room and work on an action plan for any areas which need improvement.

Positive behaviour policy

Tigers Day Nurseries have simple rules and guidelines to promote good behaviour in the nursery. We always expect staff to be good role models for the children and to act fairly and consistently in their approach with the children. Expectations of behaviour are appropriate to the age and stage of the development of individual children and opportunities are taken to praise the child and give attention to positive behaviour. Instructions given to children are simple and clear and explanations are always given on why something needs to be done. Negative language is avoided but when a child’s behaviour is unacceptable it is made clear to the child that it is their behaviour, and not the child that is disapproved of.

Wherever possible, instances of unacceptable behaviour are used as a learning opportunity to engage a child or a group of children in discussing what has happened and why and how the situation can be resolved. This gives the children a chance to become involved in setting rules and boundaries for their own and their peers’ behaviour within the nursery.

If a child appears to have a persistent behaviour issue it will be investigated fully through observation to determine the cause and to allow this to be addressed and the child supported. Parents will be fully informed and involved during this process.

Corporal punishment is never used, under any circumstances and is an instant dismissal offence for staff. Children would calmly be removed from the situation, or others removed from around them, and the incident dealt with calmly and fairly by staff.


Behaviour management

  • Children enjoy structure and routine and it is important for their security and well-being for them to understand what is happening next.
  • Staff have high but realistic expectations of children’s behaviour, depending on the child’s age, experiences and stage of development and this is always taken into account when dealing with individual children.
  • Emphasis is placed on rewarding and promoting positive behaviour.
  • Staff do not, under any circumstances, use labels or negative descriptions of a child e.g. bad, naughty etc.
  • If children display challenging behaviour they are given ‘time out’ to calm down, usually within their base room.
  • Children can be taken out of their base room for time out to spend time with another adult within the nursery.
  • If another child or adult has been hurt some form of apology is expected e.g. verbally saying “sorry” or giving a hug.
  • Staff do not raise their voices to children but remain calm and in control of the situation.
  • Inexperienced or new staff are given guidance for them to understand how some aspects of challenging behaviour are normal during some stages of children’s development and they will be encouraged to learn skills to divert these aspects positively and without undue attention.
  • If a child consistently displays challenging behaviour the nursery has a ‘Behaviour Management Co-ordinator’ who will give advice and support to the staff to manage this.
  • Parents/carers are kept informed of any concerns staff may have regarding individual children.
  • Incident forms may be used to record incidents of challenging behaviour depending on the individual circumstances.

Parents’ involvement in managing children’s behaviour

  • Parents and carers are always kept up-to-date with their child’s achievements and the challenges they are facing and open lines of communication are crucial.
  • Parents and carers are invited to speak to their child’s key worker and contribute to their child’s learning journals regularly.
  • Any concerns about a child’s behaviour are always discussed with the parent/carer before any action is taken.
  • The nursery and parents/carers agree a strategy to support the child’s positive behaviour.
  • Regular meetings are held to review the child’s progress in managing their behaviour.
  • Support, advice and funding from outside agencies can be sought.
  • In the event of parents/carers not supporting agreed strategies, or if caring for the child is detrimental to the other children within the nursery, as a last resort the nursery does reserve the right to withdraw the child’s place.


  • The nursery will swiftly and effectively deal with any incidents of bullying.
  • Individuality of children is celebrated.
  • Bullying can be physical (pushing, kicking, hitting, biting etc.), verbal (name calling, sarcasm, rumour spreading and teasing), emotional (excluding, ridicule, humiliation, tormenting) and racist (taunts, graffiti and gestures).
  • Being bullied can have a detrimental effect on the victim.
  • Any concerns that a child or staff member is being bullied, or bullying another would be reported to the Room Senior or Manager immediately.
  • Parents of the children involved would be informed.
  • The bullied person receives reassurance that it is wrong and not their fault. They will be given support and advice on how to deal with any further incident.
  • The bully would be informed that their behaviour is wrong and unacceptable and be given support and advice on how to amend their behaviour.
  • We ask parents/carers to inform the nursery immediately if they have any concerns or suspicions that their child is being bullied or is bullying others.
  • Written reports of incidents are kept on record.

Dealing with an incident of biting

  • Staff will bear in mind there may be many reasons for one child to hurt another and these will be considered before action is taken.
  • The child who has bitten will be removed to another part of the room, being told “no” in a firm but not loud voice.
  • Full attention will be given to the child who has been hurt. They will receive comfort and medical attention as required. If the bite has broken the skin the child will need to see their G.P.
  • The child who has bitten must be shown what they have done and are expected to offer some form of apology depending on their stage of development (a verbal “sorry” or a hug).
  • The adult will explain to the biter why their behaviour is unacceptable.
  • Incidents are recorded on an accident form and signed by the parent/carer.
  • For a prolific biter an incident form will be completed for their parent/carer to sign.
  • If the bite is on the face, the Manager will telephone the parent of the child who has been bitten to inform them and prepare them for this.


  • Restraining a child is only to be used as a last resort and is an unusual procedure to use in the nursery.
  • Restraining is only to be used to prevent a child from harming themselves or others around them.
  • Unreasonable force or intimidation will not be any part of restraining.
  • An envelope hold would be used across the child’s body to stop their limbs from flailing and harming others. Staff will clear the area around the child.
  • Other children will be taken away from the incident to prevent anxiety.
  • A member of staff will stay with the child at all times.
  • After the incident an incident form will be completed and witness statements from everyone present will be gathered and an investigation will be carried out.
  • Parents will be informed and given copies of the incident form.
  • In the case of a child being restrained regularly expert advice will be sought from the Pre-School Teacher Counselling Team and training will be given to all staff in daily contact with the child and written permission to carry out this procedure will be sought from the parent/carer.

Inclusion and Special Needs policy

This policy is written using guidance from the Special Educational Needs Code of Practice 2014 which sets out fundamental principles:

  • A child with special educational needs or disability (SEND) should have their needs met.
  • The special educational needs of children will normally be met in a mainstream school or setting.
  • The views and aspirations of the child should be sought and taken into account.
  • Parents and those with parental responsibility, have a vital role to play in supporting their child’s education.
  • Children with special educational needs or disability should be offered full access to a broad, balanced and relevant curriculum.
  • We have a duty to work closely with parents and other professionals and agencies (education, health and social care) to ensure the early identification of SEND and will ensure the children in our care have access to early education provision and will adapt this accordingly with a view to meeting all the children’s needs, regardless of their special needs.
  • The Code of Practice states that Local Authorities must publish a Local Offer of support for children and young people with SEND and keep this under review.
  • The Local Offer has two key purposes:
    1. To provide clear, comprehensive and accessible information about the available provision for children in the area (e.g. nurseries) and how to access this.
    2. To make provision more responsive to local need and aspirations by directly involving disabled children and those with SEN and their parents, and disabled young people and those with SEND, and service providers in its development and review.

To access the Local Offer visit and search Special Educational Needs and Disability (SEND) Local Offer.

All the children at our setting are allocated a keyworker who supports them by planning targets, providing activities and experiences to meet individual children’s needs and observing and recording their progress. If the child’s keyworker has a concern about a child’s progress or development they will ask for the support of the named Special Educational Needs Co-ordinator (SENCO), Cathy Jones, who is able to offer support and advice to parents and staff accordingly. As a setting we are required to undertake formal checks on the children in our care such as the two year progress check and the Early Years Foundation Stage Profile which is carried out in the term the child turn 5 years old. Parents are involved in these checks and can discuss any concerns or worries they may have with their child’s development or progress.

At all times we will work closely with parents and carers to offer the best support for individual children to achieve their full potential whilst having access to all activities undertaken within the nursery. Children, parents and carers with SEND will be included in all activities, outings and special activities and special provision will be made as required.

We employ our own One to One Support Assistant Nikki Hughes who can support children for short or long periods to ensure they have the best experience of nursery life and cope with all aspects of it. We would always get parental consent before asking our staff to work specifically with a child due to their special requirements or needs.

Whenever possible we will maintain close contact with other settings the child may have previously attended, is attending or may be attending in the future, to ensure access to records and information regarding that child, providing we have permission from parents and carers of the child. We will do everything possible to ensure a smooth transition for all children onto their next setting, but recognise we have a special responsibility to ensure this particularly for children with a special educational need or disability.

We continually monitor and support children in our care through the observation, assessment and planning process to ensure they develop and learn appropriately and identify any developmental issues following the four broad areas of need:

  • Communication and interaction
  • Cognition and learning
  • Social, emotional and mental health
  • Sensory and/or physical needs

We will work with parents and carers to address any identified problems to support a child using an early year’s support and achievement plan which highlights the child’s needs, how the nursery and parents hope to achieve this, with achievable targets which are regularly reviewed.

If, having taken relevant and purposeful action to identify, access and meet the needs of the child, the child has not made expected progress, the setting, along with the parent/carer can consider requesting an Education, Health and Care Needs Assessment (this replaces the Statement of Special Educational Needs)

The nursery will fully co-operate with the child’s family, other agencies and professionals and where possible take the child’s wishes and views into consideration for the benefit of the child for forthcoming transitions in their life such as a new setting or moving onto school.

Safeguarding children policy

Tigers Day Nurseries takes its responsibilities for safeguarding and promoting the welfare of children in its care very seriously. The setting has a Safeguarding Officer who receives up-to-date training in all issues relating to the protection and welfare of children. All staff are trained in child protection issues to enable them to respond appropriately to:

  • Significant changes in a child’s behaviour
  • Deterioration in their general well being
  • Unexplained bruising, marks or signs of possible abuse
  • Neglect
  • Comments that a child could make that would give cause for concern.

Guidance and information from the Early Years and Childcare Team is made available to all staff members. This includes advice for staff on how to avoid situations that may make them vulnerable to allegations of abuse.

All incidents or alleations affecting the welfare of children will be investigated in a prompt and confidential manner, according to guidelines. Written records of a concern will be kept of all incidents and allegations and these will be stored securely in the setting. Information will be shared with other agencies and professional according to guidelines.

All staff hold enhanced DBS (Disclosure and Barring Service) disclosures and any allegations made against a member of staff will be thoroughly investigated. Allegations of serious harm or abuse will be reported without delay to Ofsted and the Local Safeguarding Children’s Board (LSCB). .

Our setting requires that all staff share information about themselves and members of their households that may result in disqualification because of the following:

  • Found to have committed a relevant offence against a child
  • Made subject to an order or determination removing a child from their care or preventing a child from living with them.
  • Found to have committed certain offences against an adult; e.g. murder, kidnapping, rape, indecent assault, or assault causing actual bodily harm.
  • Charged with certain offences against an adult, or an offence that is related to an offence, and had a relevant order imposed.
  • Included on the list of those who are barred from working with children, held by the Independent Safeguarding Authority.
  • Made the subject of a disqualifying order.
  • Refused registration as a child carer previously or have had registration cancelled, unless the cancellation was only for non-payment of fees for continued registration after 1st September 2008.
  • Refused registration as a provider or Manager of children’s homes or have had registration cancelled.

A waiver request will be sent to Ofsted under any of these circumstances which will be considered by them.

Our safeguarding policy will be shared with parents/carers and time will be spent explaining any issues which may arise, including the procedures undertaken by our setting to ensure the suitability of our staff.


Reporting of concerns

  • Any concern must be reported immediately to the Senior in the child’s room and then to the Nursery Manager who will discuss with the Safeguarding Officer.
  • A record of concern will be completed and, if appropriate, will be shared with the parent/carer.
  • Information recorded on the record of concern form must be factual, accurate and include dates and signatures of all staff involved.
  • If at any point the Manager or Safeguarding Officer feels the child could potentially be in immediate danger of harm the Duty Officer at the Local Safeguarding Children’s Board (LSCB) must be contacted on 01635 513058.
  • If this is not the case regular observations must be taken on the child’s demeanour and general well-being by the Safeguarding Officer and a review held within an appropriate period of time to monitor the situation.
  • Any paperwork related to the concern is to be stored securely.
  • Any additional support and guidelines can be sought from the LSCB website.

Dealing with an allegation against a staff member

  • All staff are trained to deal with challenges with the children while remaining calm and collected.
  • Policies and procedures are in place to protect staff from unsubstantiated allegations against them and are expected to follow these at all times, especially never, under any circumstances, being left alone with a child or group of children.
  • Any concerns reported against a staff member will be investigated fully and independent and unbiased support would be sought from the Early Years and Childcare Team (EYC).
  • The member of staff would be suspended on full pay until the investigation was completed.
  • If the allegation is found to be accurate the staff member would be dismissed immediately and the police and Ofsted would be informed.
  • The staff member will be reported under the Protection of Children Act (PoCA).
  • If the allegation is unfounded the staff member would be reallocated to their post.


  • The nursery has robust procedures to establish the history and identity of people applying for positions at the setting.
  • Vacancies are advertised within the local press, job centre and local training consortiums and all carry a statement regarding safeguarding procedures.
  • Applicants apply initially over the telephone and are sent our own application form to complete using a job description and person specification.
  • Potential candidates are invited to spend some time in the setting and are supervised by staff throughout this time.
  • Staff supervising the candidates are asked to complete a feedback form on the candidate’s performance during their trial session.
  • The Manager, Operations Manager and Owner will draw up a shortlist of candidates based on this feedback and invite them to interview.
  • During the interview an assessment form is completed.
  • Any gaps in employment or training must be explained by the candidate.
  • A formal offer of employment is made to the suitable candidate and the references supplied are contacted to supply a written reference.
  • Written references are followed up with a telephone call.
  • An induction meeting is arranged with the new employee and the Operations Manager to complete required paperwork and original copies of identity and certificates are requested.
  • A staff handbook is issued at the induction meeting along with a copy of the policies and procedures.
  • The DBS (Disclosure and Barring Service) disclosure paperwork is completed at this meeting and sent off immediately to our agent, TMG. This usually takes about two weeks to be returned and staff without this are unable to provide the children with personal care routines and are always closely supervised by existing staff.
  • On the new staff member’s first day they receive a health and safety induction form the appointed Health and Safety Officer.
  • All new staff are subject to a three month probationary period which can be extended if there are any concerns regarding their performance or suitability.

Checking new staff credentials

  • Potential candidates are subject to strict procedures as outlined in our recruitment procedure to establish their true identity and their suitability to work with children.
  • Staff are required to complete a disclosure form detailing information regarding anyone living in their household who has been committed of any offence as detailed in the Statutory Framework 5.1a for disqualification.
  • Telephone references are not acceptable.
  • The referees supplied by the candidate are written to and given a reference request form to complete depending on whether they have experience of working with children or not.
  • A stamped addressed envelope is enclosed with the reference request to encourage a reply.
  • All written references must be followed up with a telephone call to confirm identity.
  • All certificates and identity documents seen must be the original copies and not photocopies.
  • Wherever possible photographic identity is requested.

Accessing a CAF (Common Assessment Framework)

  • A CAF is a way of multiple agencies working together to support a child or their family and communicating together to meet their needs.
  • Most families will inform us if they already have a CAF in place but if they don’t have one or we need to access an existing one, the Safeguarding Officer (01635 503405) is the initial contact.
  • The SO will have details of the Lead Person responsible for the CAF and will give details of how to contact them.
  • Contact the Lead Person and ask to be included in the multi-agency meetings and the nursery details to be placed on the CAF.

Storing confidential information

  • Sharing of confidential information is prohibited in all circumstances except if permission is given or a child or person is in immediate danger of harm.
  • All confidential information on children, families and staff is stored in secure filing cabinets and is not removed from them unless permission is given.
  • Learning journals and children’s records are only to be worked on within the nursery and staff are not allowed to take them home under any circumstances.
  • Learning journals and children’s records can be shared with a child’s next setting or other agencies working to support the child or family, only with permission from parents.
  • Confidential information on children, families or staff members must not be shared by telephone and any requests for information must first be approved and then be sent by letter or secure email.
  • All confidential information held on the computer is password protected.
  • Staff have strict guidelines to adhere to when using social networking sites to ensure the children are safe and protected from harm.
  • All staff are forbidden to pass any details regarding a child or their family to anyone else but can ask for the enquirer’s details to pass on.

Collection of children

  • Children are only to be collected by parent/carers or persons stated on their registration form.
  • Parents/carers must inform the nursery if anyone else is collecting their child for any reason.
  • If we haven’t met the collector before, we would ask parents/carers for a password the collector can use for security purposes.
  • If a person unknown to staff arrives to collect a child without us being informed beforehand, they will be asked to wait away from the children while parents are contacted to give permission.
  • If parents/carers separate or divorce, we can only refuse permission for one parent to collect their child if a court order is in place and we have a copy of this.
  • Staff will not allow a child to leave the nursery with a parent/carer who appears to be under the influence of alcohol or drugs.
  • In the case of a child not be collected within their session time, we will make every effort to contact those stated on the registration form. We would expect carers to contact us if they expect to be late collecting for any reason.
  • If the child has not been collected within one hour of their normal collection time and no contact has been made from parents/carers or others on the registration form, we are required to contact Social Services who will make alternative arrangements for the child.
  • Under no circumstances do we allow staff to drop off or collect a child from the nursery unless it is their own child or that of a close relative.
  • If parent/carers wish, they can have a password allocated to their child which will be kept of their child’s file and used when necessary.


  • We operate with complete transparency and will fully investigate any concerns or issues staff or families may have regarding any aspect of care.
  • Staff have regular opportunities to discuss any concerns or issues with the members of their own small teams, senior staff and members of the Management Team through supervision sessions, appraisals and reviews.
  • Regular team meetings are held to ensure opportunities are taken to discuss practices within the setting and strategies to support children and their families.
  • There are named support staff within the setting for advice and additional support to deal with children with special needs and requirements and to ensure staff’s work load is manageable.
  • Any concerns raised by staff or families within the setting will be taken seriously and thoroughly investigated immediately.
  • At all times during an investigation confidentiality will be maintained for everyone involved.
  • If any staff member or parent/carer feels their concerns or issues are not being taken seriously or acted upon in an appropriate manner there are various other agencies they can contact for advice and support. These include:
    1. The Early Years and Childcare Team for West Berkshire: 01635 519063
    2. Safeguarding Team for West Berkshire: 01635 513059
    3. Ofsted: 0300 123 1231.

Equal Opportunities Policy

Tigers Day Nurseries are committed to promoting equality of opportunity in all aspects of its management, organisation and day to day working practices. All employees, potential employees, trainees or students working in the settings have equal opportunities irrespective of ethnic origin, gender, marital status, race, religion, disability, sexual orientation, transgender or HIV/AIDS status.

In all circumstances of recruitment, employment, job descriptions, training and pay, a person of one gender will not be treated less favourably than a person of another gender. A married person will not be treated less favourably, on the grounds of marital status, than an unmarried person would be in the same circumstances. Similarly all children in our care and their families will be treated with equal respect, irrespective of ethnic origin, gender, disability, race or religion. Any inappropriate behaviour or attitudes will be challenged and any instances of discrimination will be dealt with through disciplinary procedures.

Our commitment to equality of opportunity will be made evident on a day to day basis through the provision of multi-cultural books, dressing up clothes, toys and resources, engaging children in activities and experiences that increase their awareness of different religions and cultures, making resources such as dolls, dressing up clothes, cars and tools available to all children irrespective of gender, encouraging role play outside of stereotypical roles, presenting visual images that show both sexes represented in a range of roles, traditional and non-traditional and providing training for staff to ensure they avoid stereotypical comments such as “boys don’t play with dolls” or “ which little girl is going to be the nurse?”


Equipment and Resources

  • Staff maintain equipment and resources appropriately
  • Equipment and resources must always be suitable for purpose and meet requirements for age and stage of development
  • A budget is provided to ensure equipment and resources are of a high and appropriate standard
  • Equipment and resources are made available to all children, not dependent on gender
  • Damaged equipment and resources must be removed from the children immediately and passed onto the maintenance team for disposal or repair
  • Equipment and resources are shared between the nursery settings
  • Use is made of resources available from the local library and toy library.

Implementation of Activities

  • All activities carried out with the children will be safe and risk-assessed if required
  • Some activities are planned and prepared in advance but provision and support is always available to promote and encourage children’s spontaneous play
  • Children are offered a choice to take part in activities and all are based around their own interests
  • Throughout activities children are encouraged to be independent and their own efforts are encouraged and promoted
  • Staff ensure resources are available and ready for children to take part
  • Staff to child ratios are adhered to during activities

Staff Training in Diversity and Differentiation

  • Staff ensure all children’s needs are being met through suitably planned and implemented activities
  • Staff are made aware of how to accommodate and provide for individual children’s needs and requirements
  • Suitable adjustments are made to ensure all children have access to all activities provided
  • Plans for activities reflect our diverse society and include references to various cultures, religions, disabilities and diversities
  • Activities are presented in a way to promote challenge for children
  • Stereotyping is not acceptable at any time and in any manner and new and inexperienced staff are made aware of this by the more senior and experienced members of the staff team and offered guidance to be positive role models to the children in our care.

Record keeping and confidentiality policy

All information on children and adults held by Tigers Day Nurseries will be treated confidentially and stored securely. Information will be checked regularly to ensure we have up-to-date and accurate records. This is particularly important for information such as emergency contact numbers for children in our care. All parents/carers are asked to inform the setting immediately should any of their personal details change.

Confidentiality underpins the relationship of trust that exists between staff and parents. The need for confidentiality in discussing issues relating to children and their families is impressed on staff during their induction period and revisited periodically with the entire staff team. If any staff member is in doubt about whether an issue is confidential, they must discuss this with their Manager. No information or contact details for any child, parent, carer or member of staff is given out over the telephone under any circumstances. Parents who request another parent’s details are asked to give permission for their own to be passed on instead.

Lists, records and attendance sheets are produced to support different aspects of the work of the setting. It is the responsibility of the staff to complete these promptly and accurately and to ensure they are stored safely. This is essential for registers of attendance and staff signing-in records. Written records are made of all meetings as well as incidents and accidents and will be stored securely within the setting. All staff are made aware of the need to record accurate and factual information and understand the purpose for which different types of records may be kept.

Permission will be sought from parents/carers to share information on their child with other agencies and professionals involved in their child’s care. Private and personal information would only be shared in exceptional circumstances without parental permission such as if it is believed a child is in immediate danger of harm.

In the interests of equality and freedom of information, as much information as possible about the vision, values, aims, objectives and day to day running of the nursery is made freely available to parents/carers and staff.


Storage of confidential information

  • Only relevant information will be stored.
  • Personal information regarding children and their families is stored in locked filing cabinets.
  • Information is given out only on a ‘need to know’ basis.
  • Once information is no longer required it is placed in secure storage in archive files, if required, or shredded.

Sharing of confidential information

  • Personal information is to be shared only with permission from parents/carers with relevant outside agencies and professional involved in the child’s care.
  • No information is shared over the telephone, only written information or emails which are password protected.
  • Staff references are only accepted in written form and are followed up with a telephone call to establish credibility and accuracy.
  • Parents/carers are not given confidential information regarding any other child within the setting and identities of children are kept anonymous.
  • Parents/carers who request contact numbers etc. of other parents are asked to leave their own details to be passed on if wished.

Disposal of confidential information

  • Once information on a child, parent/carer or staff member is no longer required it is placed in secure storage on the premises.
  • This is stored for a maximum of 3 years in the setting before being archived in secure storage off the premises.
  • Information that is no longer required is shredded if it contains any information that could be used to identify a child, parent/carer or staff member.

Controls on Information Technology and privacy

  • Staff are forbidden to have their own mobile phones on their person during working hours. They are permitted to use them in their breaks.
  • The nursery mobile is used during walks and trips out. This is not able to take photos.
  • The nursery has its own camera which is used to record children’s progress and events.
  • Only a member of the senior team is able to take the cameras to produce the images.
  • Staff who use social network such as ‘Facebook’ or ‘Twitter’ should not make reference to the nursery or show images of themselves wearing their uniform.
  • We advise staff members not to ‘add’ parents as ‘friends’ on social network sites.
  • Any conduct on social network sites which could bring the nursery into disrepute is classed as gross misconduct and could result in staff dismissal.
  • All staff are subject to an exit interview when they leave the setting and are reminded of the data protection and confidentiality guidance agreed as part of their contract of employment.

Staff procedure for mobile phones and camera use

  • Staff mobile phones are stored in their lockers during working hours and are accessed only on staff breaks.
  • Staff phones and cameras are not permitted in areas where the children are present at any time.
  • The nursery has an allocated phone for staff to use during walks and trips out.
  • Photographs taken using the nursery cameras are not to be downloaded onto staff computers.
  • Photographic images of the children are not downloaded onto the computers and are not to be sent electronically except with the express permission of the Operations Manager.

Compliments, Comments and Complaints Policy

If parents/carers have any compliments, comments or complaints about any aspect of the service we provide, we are always happy to discuss these. All observations will be logged in writing and passed onto the Manager and Operations Manager of the setting.

We welcome constructive criticism and any comments on the way the nursery operates will be used to improve development plans for the future. Compliments are always welcome and will be fed back to members of staff to whom they are most pertinent. Rewards are given to staff at staff meetings based on performance and achievements and we are always delighted to include comments and recommendations from parents/carers.

Complaints are dealt with swiftly and confidentially and the company owners, Mr. and Mrs. C. Huntley will be informed of any complaints made. If required a private meeting can be arranged with the Manager and Operations Manager to discuss any issues that give rise to concerns. At the meeting it will be agreed how to resolve any issues and the timescale in which this should be expected. A written record will be kept of all complaints and how and if they have been resolved. This will be retained for three years and will be made available to Ofsted and parents/carers on request. In the event that a parent/carer feels a complaint has not been dealt with and resolved satisfactorily, they may wish to contact Ofsted directly on: 0300123 1231.


Dealing with a complaint

  • Our nurseries encourages clear and open communication with parents/carers.
  • We ask parents/carers to be honest with us and to let us know if we haven’t achieved the high standards we, and they, expect.
  • Any complaints received must immediately be passed onto the Nursery Manager who will inform the Operations Manager and a joint decision will be made on how to proceed.
  • As a guideline, a meeting will be held with all parties involved to try to resolve the complaint.
  • A written record of any complaint and its resolution will be held on our complaints file which is available for parents, visitors and regulatory bodies such as Ofsted and the West Berkshire Early Years Team.

Guidelines on how to make a complaint

  • We request parents speak directly to the Senior of the room or to the Nursery Manager or Deputy Manager.
  • After discussion about how to resolve the issue, a written record will be given to all involved.
  • If parents/carers feel dissatisfied they can contact the Operations Manager on 01635 45106, 07747 536654, email at or by writing to Jane Tubb, Tigers Day Nurseries, Henwick Court, Turnpike Road, Thatcham BERKS RG18 3QY.
  • They can also complain directly to Ofsted (our regulatory body) by telephoning 0300 123 1231 or writing to ‘Complaints, Ofsted, The National Business Unit, Piccadilly Gate, Store Street, Manchester M12WD.

Dealing with complaints against a staff member

  • Any complaint will be taken very seriously and acted upon immediately.
  • A meeting will be held to establish the complaint with all parties involved.
  • If the complaint is founded the staff member will be suspended from work on full pay while an investigation is completed.
  • A plan of action will be put into place and time scales recorded.
  • A full investigation will be held.
  • In the case of a staff member being accused of harming or abusing a child, an independent advisor from the Early Years and Childcare Team will attend the meeting.
  • If the staff member is absolved from the complaint they will be able to return immediately to their post with a record of the incident remaining on their personnel file.
  • If the allegation is founded the staff member would be immediately dismissed and Ofsted informed.
  • If appropriate the staff member would be reported under the Protection of Children Act (PoCA) and the police would also be informed.
  • Staff are always reminded to follow standard policies and procedures in place to protect them from malicious allegations.

Recording complaints

  • All complaints, even those considered minor, are investigated fully by the Management Team.
  • A record of all complaints are held in the complaints file for a three year period in a way that the people involved cannot be identified but the complaint and its resolution can be shared with others.
  • Any complaints directly against a staff member are held in their personnel file for their period of employment.

Recording compliments

  • We are always delighted to receive compliments on particular staff or practices we use and these will be shared at staff meeting and during staff appraisals which are held every six months.
  • At staff meetings staff are rewarded with gift vouchers based on their individual performance.
  • Parents/carers can make compliments directly to the staff member or to any member of the Management Team and this will be passed on.
  • Questionnaires are sent out to parents annually to gather opinions on what we are doing right and any areas we can improve upon.
  • If you are happy with what we are doing please let us know!!

Administration of Medication Policy

At Tigers Day Nurseries we recognise some children may need to take prescribed medication during the time they are attending the setting. A child returning to the nursery after an absence due to illness must be well enough to return.

Parents are required to sign a medicine consent form giving written permission for medication to be administered. The form includes written instructions for dosage and frequency. All medication brought in to be administered must be prescribed by the child’s G.P. and clearly labelled in the original container. All medication will be stored in the locked first aid cabinet or in the fridge away from the children as required by the instructions on the medication.

Medication is only to be administered by the Manager, Deputy or Operations Manager and witnessed by a second staff member. The dosage and time will be checked by both staff and this is to be recorded immediately on the medication form. The medication form will be signed by the parent/carer on collection to prove they have been informed of administration.

In some cases non-prescribed medication such as teething gel or homeopathic mixtures may be administered but at the discretion of the Manager and according to our medication procedure.


Administration of medication

  • Prescribed medication is only administered by a Senior Manager
  • All medication administration is witnessed and countersigned by another staff member.
  • The medication container is checked by both staff.
  • Only medication which is correctly labelled with the child’s name and details and in the original box will be administered.
  • Staff will check that all details contained on the medication match the instructions given by parents on medicine form.
  • Medication is administered in a positive manner.
  • Wherever possible medication is administered to the children in their familiar surroundings.
  • Inhalers can be administered by the senior staff member in the room, again following all other medication procedures.
  • EpiPens and AnaPens are only administered in an emergency situation.
  • Parents who wish us to administer homeopathic mixtures or teething gel are advised that we would only give this if the child has already been given this at home and suffered no adverse reaction.

Completing medicine forms

  • Medicine forms are official documents that need to be stored securely after use for many years.
  • Staff must have due regard for this and ensure names, dates, times, medication names and dosage are clearly and fully stated.
  • Parents/carers must sign the form to give permission for medicine to be administered.
  • Parents/carers must sign when collecting their child to show they have been informed that their child has received medication.

Storage of medication

  • Medication must be stored according to the instructions provided on the medication.
  • Any medication that needs to be stored in a fridge must be stored in one that either has a lock or is not in the children’s rooms.
  • Long term medication such as inhalers, EpiPens, liquid paracetamol etc. must be stored in the locked first aid cabinet.
  • Medications stored at the nursery, must be checked during regular stock control checks that they remain in date and useable.

Staff medication

  • Staff must inform their Manager if they have taken any medication, particularly if this is likely to affect their performance.
  • All medication will be recorded and if an emergency situation occurs we will pass this information to the emergency services.
  • Staff who are taking long term medication must inform the Manager and a record of this will be placed on their staff file.
  • If long term medication can cause impairment of ability to perform work role, we may ask staff if we are able to discuss this with their G.P.
  • Any staff medication must be stored according to the storage of medication procedure, the same as the children’s.

Food and Food Hygiene Policy

At Tigers Day Nurseries we recognise that the quality of the meals served to children makes an important contribution to their overall well-being. Mealtimes are an opportunity for staff and children to share conversation in a relaxed and comfortable atmosphere. Staff act as good role models and encourage children to try a variety of foods. Older children are encouraged to be independent and serve themselves and all children help with arrangements for setting up and clearing away meals. Opportunities are taken to talk to children about healthy eating, to explore different types of food and to grow fruit and vegetables which the children can then eat as part of their meals.

Menus are carefully planned by the cooks and follow nutritional guidelines for children under the age of five. All meals are prepared from fresh ingredients in the nursery kitchens. All meals are prepared from fresh ingredients using recipes which are low in sugar and fat and which avoid the use of salt and artificial additives and flavourings. Menus are displayed on the nursery noticeboards and parents are given a brief summary of what their child has eaten each day. A variety of dietary requirements are catered for and the utmost care is taken to avoid exposing any child to a food to which they are allergic.

Breakfast is able to be given if parents provide this and will be given to the children while the other children are having their snack. Snacks of fresh fruit, water and/or milk are given each morning. A high tea is provided in the afternoon. Fresh drinking water is always available for the children throughout the day.

All staff receive basic food hygiene training to enable them to handle and serve food safely. Cleaning routines in the kitchen and serving areas have been set up to ensure that all areas and storage areas are cleaned correctly. Food is stored at the appropriate temperature and all fridges and freezers are checked daily and cleaned regularly. Cleaning schedules follow the Food Standards Agency guidelines. The kitchens are inspected regularly by Officers from the Local Environmental Health Team and a number grading is awarded which is displayed in the nursery.


Food purchasing

  • Purchasing of food and consumables is organised and budgeted by the Chef.
  • The Chef will ensure sufficient items are in stock.
  • The menus are prepared in enough time to ensure stock can be purchased.
  • The food is purchased locally, where possible.
  • Food is purchased only from recognised and reputable sources.
  • The Chef will source suitable products to ensure those children with special diets for allergies, intolerances, cultural and religious reasons are appropriately catered for.
  • Food is purchased with regard to Government guidelines and recommendations.

Devising menus

  • Menus are generally changed twice a year to take into account seasonal fruit and vegetables.
  • The Chef will have regard to Government guidelines and recommendations for diets.
  • A menu is devised taking into account children’s needs and preferences.
  • ‘Junk’ or processed food is not on our menus.
  • Fresh fruit and vegetables are provided daily.
  • The menus consist of a two course cooked lunch and a high tea daily.
  • Over a week the menu will be well balanced, providing sufficient nutrition based on current guidelines and recommendations.
  • The Chef will ensure sufficient food is available for children with larger appetites and staff are aware of appropriate portion sizes.
  • All new menus are approved by the Operations Manager and Owner and copies are given to parents.
  • Parents have the option to request changes to their child’s menu within reasonable boundaries.
  • A parent of a child with severe allergies will have a meeting with the nursery Chef before their child starts at the nursery to ensure we are fully aware of the restrictions of their diet.

Organisation of mealtimes

  • Mealtimes are a sociable and relaxed time for the children to enjoy their food in an unhurried manner.
  • Children sit together in social groups and conversation is encouraged, supported by the adults.
  • Children are grouped in a manageable and calm way and good table manners are promoted throughout.
  • Children are encouraged to use cutlery and try new foods in a calm and encouraging manner.
  • Adults will always sit with the children and be positive role models for them.
  • Any child who has severe food allergies will be supervised closely by a staff member during all mealtimes.
  • Children are encouraged to be independent with serving themselves, preparing the tables and clearing away, always with staff support.
  • Portion control is appropriate and older children are encouraged to serve themselves.
  • Adults feeding babies will ensure they have their own cutlery so they can feed themselves as and when they wish.
  • Children always have control over when they have finished eating and staff can encourage them with a little more, but under no circumstance are children forced or pushed.
  • Food is never used as a punishment or reward.

Informing parents of their child’s eating habits

  • At the end of each day staff will inform parent/carer of how well their child has eaten that day.
  • Staff must ensure that this information is recorded and accurate if the member of staff handing over to the parent is not the staff member who supervised the meals.
  • This information is important for parents to decide whether or not the child will need further sustenance once they arrive home.
  • This information is also essential for weaning babies to gauge reactions to certain foods.

Helping children understand healthy eating principles

  • Staff are to be positive role models for the children during mealtimes.
  • The routine ensures children have opportunities to be active and have a healthy lifestyle and mealtimes are part of this.
  • Children are offered a healthy and balanced diet each day and are encouraged to try new foods without pressure.
  • Sweets are avoided and are only given to take home so parents can monitor their child’s intake.
  • Healthy foods are promoted in areas such as cooking with the children.
  • High salt and sugary foods are avoided.
  • Sweet foods are given in moderation, again with balance in mind.
  • Some babies are fed according to parents own regimes and these are adopted by the nursery for that child only if the regime incorporates our basic principles of happy and sociable mealtimes.

Maintaining high standards of cleanliness in the kitchens

  • It is our appointed Chef/Cook’s role to ensure the kitchen areas are clean and hygienic at all times.
  • Any support staff are trained to use the correct chemicals to maintain a hygienic environment.
  • All cleaning tasks in the kitchen areas are recorded in the data book kept in the kitchen and signed off daily by the Chef/Cook.
  • A deep clean of kitchen areas is completed by the Maintenance Team every four weeks and recorded in the maintenance book.

Managing sick children policy

Tigers Day Nurseries will do all it can to support children who become sick while attending the setting. Parents are asked to supply a range of contact numbers so they can be contacted quickly should their child fall ill. These records are updated regularly and we rely on parents to make this information available to us.

Staff are trained to recognise signs of illness and to respond accordingly, in full consultation with the Nursery Manager. If a child’s condition deteriorates rapidly and gives cause for concern, an ambulance will be called. The parents will be informed and a member of staff will accompany the child to hospital, if permission is given for this on the child’s registration form.

Parents are informed whenever an outbreak of infectious illness occurs in the setting. They will be informed of symptoms to look out for in their own child and provided with information on where to seek further help and advice. Staff in the setting follow strict hygiene routines at all times to minimize the spread of infection. Details of exclusion periods for children suffering from the most common illnesses can be found in our Sickness exclusion procedures. Information on the symptoms and treatment of common childhood illnesses will be made available to parents, along with guidance on immunization schedules. The Local Health Protection Team and Ofsted will be informed whenever an outbreak of a notifiable disease occurs in the setting.


Dealing with sick children

  • Staff will remain calm and relaxed when dealing with ill children.
  • Children will receive sympathetic and gentle care.
  • Parents/carers will be contacted immediately to inform them of the situation, even if the child doesn’t yet need to be collected.
  • Children suffering from infectious illness will be excluded in accordance with our exclusion policy to protect the rest of the children and adults around them.
  • The Management Team will make the final decision as to whether a child should be excluded due to illness.
  • While the child is waiting to be collected a member of staff will care for them appropriately and they will be monitored closely.
  • Any change in their condition will be noted and the Manager informed.
  • When the parent/carer arrives to collect their child they will be given detailed information on their child’s condition.
  • Staff will offer parents advice on what to do next.
  • Staff will ensure the parent/carer has everything they need to get the child home safely e.g. towel or bucket if the child has vomited.

Emergency medical treatment for children

  • It is our aim to have 100% of our staff team first aid trained to ensure emergency treatment is swift and efficient.
  • In an emergency the most senior member of staff will take control of the incident and direct other staff.
  • Emergency services will be called immediately.
  • The Management Team and the parent/carer are informed.
  • Staff will be deployed to ensure other children are not in danger and are protected and reassured.
  • Senior staff member will assess the child’s emergency and decide further action.
  • The senior staff member will inform emergency services when they arrive and offer support as required.
  • When the parent/carer arrives a staff member will support them.
  • A member of staff will be made available to accompany the child and parent/carer to the hospital if requested.
  • If the injury is not serious enough to call the emergency services, but does require treatment, staff can request parents take their child to the Minor Injuries Unit at Newbury Hospital and staff can accompany parents or meet them there as required.
  • After the incident an accident form will be completed and if required Ofsted and RIDDOR informed.

First Aid

  • Qualified first aid staff will attend and take control of any incident.
  • First aid training is updated every three years.
  • Staff are expected to use personal protective equipment provided at all times when dealing with incidents in order to protect themselves and others.
  • If staff need to be trained to administer treatment to any child who has specific special needs, we will ensure the training is in place before the child starts at the setting.
  • Only water is used to clean wounds.
  • Foreign bodies can be removed from eyes using a flush through but if this is ineffective the child must be referred to the Minor Injuries department.
  • Bumps to the head must be monitored and staff must keep a close eye on any child who has suffered this type of injury.
  • In any case where the injury looks awful and could cause distress to the parent/carer, the Management Team must be informed and they will contact the parent/carer to inform them.
  • Any materials used to clean a wound or any bodily fluid must be double bagged and disposed of immediately to the outside bin. Any PPE used must also be disposed of in this way.
  • A comprehensive accident form will be completed once the injury has been dealt with and will detail accurate and factual information. This must be signed by the parent/carer on collection of the child.
  • Parents/carers may request a copy of this completed form if wished.
  • Accident forms are collected by the Health and Safety officer who will complete a report on these each month and decide if a course of action or a review of risk assessment is required.

First aid and reporting of accidents policy

At Tigers Day Nurseries we understand that all children will have small accidents throughout the course of the day and learning to cope with these is an essential part of the learning process and of growing up. This approach is shared with parents and every effort is made to allay any fears they may have. This is done by ensuring all bumps, falls, knocks, scratches or bites are recorded on an accident form along with any action taken. This information is then shared with the parent when they collect their child.

Accidents involving a bump to the head will be monitored carefully and appropriate action taken by a member of staff who is first aid qualified. Parents will be informed what to look out for that might indicate complications following a bump to the head and what precautions to take. All staff receive paediatric first aid training every three years on a rolling program.

First aid cabinets are available throughout the setting and in the staff room. We have additional, transportable kits which are taken if the children are off the premises.

Our settings each have an appointed Health and Safety Officer who is responsible for all issues relating to first aid, risk assessment, health and safety and accident management.

Serious accidents, illnesses or injuries to children or staff will be reported to OFSTED, RIDDOR and the Early Years and Childcare Team as required.


Dealing with minor accidents

  • Staff will use personal protective clothing when dealing with any accident, no matter how minor.
  • The injury will be assessed and the person in charge informed.
  • The injury will be treated without any substances, only water.
  • The injured child will be checked regularly.
  • In case of a bump to the head, the senior first aider will be informed and the child’s condition assessed accordingly.
  • The incident will be recorded on an accident form with another staff member as a witness.
  • In case of a facial injury parents are to be informed before they collect their child.
  • Parents are asked to sign the accident form as proof they have been informed.
  • Completed and signed accident forms are given to the Health and Safety Officer who compiles a report each month for risk assessment.
  • All completed accident forms are stored for a minimum of five years.
  • Caution is used with every incident.

Dealing with major accidents

  • Staff will use personal protective clothing when dealing with accidents.
  • The scene will be assessed and all other dangers removed and dealt with.
  • The injury will be assessed by the most senior first aider present.
  • A decision will be made about how to proceed; to call the emergency services, contact parents or deal with the injury ourselves.
  • If the child needs to go to hospital they will be accompanied by a staff member.
  • Parents will be informed and asked to meet at the hospital.
  • If permission has been given on the child’s registration form emergency treatment can be authorised.
  • If the child’s injuries can wait, the parents will be informed and they will be made comfortable until the parent arrives to collect.
  • A member of staff will observe and stay with the child at all times and their injuries will be assessed accordingly.
  • A report of the accident will be recorded on an accident form with a staff witness and signed by a parent at the earliest convenience.

Updating staff first aid training

  • Good quality training is promoted in all our settings.
  • In order for staff to act appropriately and confidently when dealing with accidents, we operate a system where all staff are first aid trained.
  • Apprentices are given first aid training as part of their apprenticeship.
  • All staff have their first aid qualification updated every three years with a 12 hour paediatric course.
  • The nursery meets the cost of first aid training that we provide through a certified and qualified trainer.
  • A record of first aid qualifications is kept on staff files.

Checking first aid stock

  • Staff are to inform the Health and Safety Officer immediately if stock of an item is running low in a first aid cabinet.
  • The Health and Safety Officer will routinely check stock of each cabinet monthly and restock as required.
  • Additional stock of first aid supplies is kept at each setting.
  • Each time a cabinet is restocked this will be recorded on the label on the front of each cabinet with the date and signature of who restocked.
  • The Health and Safety Officer will report any concern with the condition of any cabinet to the Maintenance Team.
  • The Health and Safety Officer will check the dates of any long term medication stored for the individual children when they restock cabinets and pass this information to parents as required.

Completing accident/incident forms

  • All accident/incident forms must be completed immediately the accident/incident has been dealt with.
  • Apprentices can complete accident/incident forms under the supervision of qualified and experienced staff, but not alone and the witness must be at least Level 3 qualified.
  • All forms must be accurate and legible, using correct spelling and grammar.
  • The accident/incident must be recorded in enough detail to ‘paint a picture’ of exactly what happened. Details of where the accident/incident happened, what the child was doing at the time and how staff reacted are all essential details that must be included.
  • Clear details of the child’s injuries must be recorded e.g. detailing which finger of which hand was hurt, whether it was a graze or cut etc.
  • If the injury requires additional checks from staff within a period of time this must be recorded on the form.
  • Witnesses to the accident must sign the accident/incident form immediately it has been completed.
  • Once the form has been completed, and before a parent is asked to sign it, the form must be shown to the most senior person present in the room to allow them to check the content of the form and to ensure this has been completed correctly.
  • Senior staff must seek advice from a member of the management team if they feel a parent should be informed of the injury before collection (in the case of a head injury or facial injury or one that requires professional medical attention).
  • If a parent is contacted this should also be recorded on the accident/incident form.
  • Parents should be asked to sign the accident/incident form on collection of their child and the completed form then to be passed to the Health and Safety Officer to record and file.
  • If the parent doesn’t sign the form for any reason, the staff must telephone the parent to inform them of the incident and ask them to sign it next time they are in. This should also be recorded on the form.

All staff are expected to understand the importance of recording accidents and incidents and ensure these guidelines are followed to the letter. Senior staff are expected to report staff to the Management Team if accident/incident forms are not completed correctly.

Risk assessment policy

Tigers Day Nurseries takes its responsibility for keeping all users of our settings safe and secure. We value the learning and development opportunities which arise from children being able to explore and include risk and challenge in their play, building their self-esteem, confidence and sense of mastery over their environment. Therefore we use risk assessments to facilitate activities rather than to hinder them.

Daily checks and risk assessments are completed regularly to ensure hazards are minimised, enabling all children to explore and investigate as required by their age and stage of development. From an early age children are encouraged to develop skills they need to keep themselves safe and become aware of their responsibility for the safety of others.

Procedure for risk assessment

  • All staff are required to assess the risks of everything they do, the opportunities they offer and the environment they are using to ensure everyone is kept safe from reasonable risk and harm.
  • Staff are always aware that the children’s health, safety and well-being is at the forefront of their care.
  • Formal risk assessments are completed regularly and revisited by the Health and Safety Officer.
  • All risk assessments are reviewed at least annually.
  • All new toys and equipment are risk assessed.
  • All new visits are risk assessed.
  • A monthly risk assessment is completed on received accident and incident forms and practices reviewed and revised if deemed necessary.
  • Copies of all written risk assessments are stored in the Health and Safety file.
  • All risk assessments are signed and dated by the Health and Safety Officer.

Safe storage of hazardous substances

  • The amount of hazardous substances used and stored on the premises is minimal.
  • Cleaning substances consist of: Milton, bleach, floor and dish guard, abrasive creams and hand gels containing alcohol.
  • Small quantities of these are kept in the bathroom areas which the children use but these are stored out of reach of the children. These are restocked daily by the maintenance team to ensure small quantities within the rooms.
  • Additional stocks of these items are stored in locked cabinets.
  • Staff are shown on induction what protective clothing to use for each substance and how to dispose of these.
  • Any cleaning substances taken into the children’s rooms for routine cleaning of equipment and resources are removed once the task has been completed.
  • Each substance has a risk assessment to accompany it, stored in the Health and Safety file and if an accident were to occur this must be given to the emergency services dealing with the incident.
  • Any additional chemicals used will be risk assessed by the Health and Safety Officer.

Reporting of injuries, diseases and dangerous occurrences (RIDDOR)

  • All staff have a responsibility under the RIDDOR regulations which came into for on 1st April 1996
  • RIDDOR is a legal requirement which supports the Health and Safety Executive (HSE) and Local Authorities to identify areas where risk arises and to investigate serious incidents.
  • Incidents which need to be reported under RIDDOR are:
    1. If someone on the premises is killed or suffers a major injury which is defined as: fracture other than to fingers, thumbs or toes; amputation; dislocation of shoulder, hip, knee or spine; loss of sight (temporary or permanent); chemical or hot metal burn to the eye or any penetrating injury to the eye; injury resulting from an electric shock or electrical burn leading to unconsciousness or requiring resuscitation or admittance to hospital for more than 24 hours; any other injury leading to hypothermia, heat-induced illness or unconsciousness or requiring resuscitation or requiring admittance to hospital for more than 24 hours; unconsciousness caused by asphyxia or exposure to a harmful substance or biological agent; acute illness requiring medical treatment or loss of consciousness arising from absorption of any substance by inhalation, ingestion or through the skin; acute illness requiring medical attention where there is reason to believe that this resulted from exposure to a biological agent or its toxins or infected material.
    2. There is an accident at the setting which causes an ‘over 7 day injury’.
    3. An accident which causes an ‘over 3 day injury’ where an employee or child has been injured and incapacitated for more than three consecutive days, must be recorded within the setting but doesn’t need to be reported.
    4. If someone has a reportable, work related disease as defined in the RIDDOR handbook found in the Health and safety file.
    5. A dangerous occurrence as defined in the RIDDOR handbook found in the Health and Safety file.
  • In the case of major injury or death initially the report must be made immediately by telephone on: 0845 300 9923 (Mon to Fri 8.30 am to 5.00 pm)
  • The Operator will pass you onto the appropriate Authority. They will ask some questions and complete a report which will then be sent out and form part of our records. This must be checked for accuracy and factually correct information and kept on the risk assessment file for three years.
  • For other, less serious, but reportable injuries, complete the report online at:
  • For all other information or any queries contact the Health and Safety Executive at

Ensuring a safe environment for everyone

  • Staff follow and understand the policies and procedures of the setting at all times.
  • Job roles and responsibilities of staff members are appropriate and manageable.
  • Staff capabilities are assessed and reviewed regularly through appraisals and supervision.
  • All staff have their own copy of the policy and procedure pack given at induction and this is promoted to be used as a working document.
  • Exercises such as regular fire drills and evacuation procedures are held regularly.
  • Procedures such as ‘accepting visitors into the nursery’ and ‘health and safety’ are reviewed regularly with staff and training is provided on these at staff meetings.
  • Risk assessments are carried out regularly.
  • Staff to child ratios are adhered to and staff deployment managed daily by the Managers.
  • Staff are given regular opportunities and an ‘open door’ policy is fostered, to ensure there is always someone available to discuss concerns, worries or issues.

Morning safety checks

  • Each day the Manager or Deputy responsible for opening the building will complete a series of safety checks.
  • The findings of these are recorded on the safety check list.
  • Any problems are immediately reported to the Maintenance Team with Clive on 01635 43014/0777 441 0030.
  • At the end of the week if there are no actions the signed sheet can be disposed of.
  • Any forms which have actions on must be kept until the action is complete and then stored in the Health and Safety file.

Reporting damaged/broken equipment

  • All staff ensure the equipment and resources to which the children have access are appropriate and safe for their age and stage of development.
  • Resources and equipment should be checked before being used or made available to the children.
  • Any equipment that is broken must be removed from the children and given to the maintenance team to see if it can be mended or if it needs to be disposed of.
  • Any toys which have missing parts must be removed from the children’s use.
  • The maintenance team will take responsibility for disposing of any broken and irreparable resources.

Staff covering in other rooms

  • In order to offer some consistency and security for all the children, we have some staff who are not based in one room but cover in various rooms as and when required.
  • Staff who are placed in an unfamiliar room have a responsibility to make themselves aware of children’s needs and requirements.
  • This is essential during mealtimes to ensure children who have specific dietary requirements are kept safe and allergy wristbands are worn if parents consent.
  • Senior staff in each room take responsibility for ensuring essential information is easily accessible and easy to understand by using lists and notices.
  • Staff using food for play activities must ensure they are familiar with any child’s allergies by checking children’s wristbands and the allergy list or parental preferences.
  • Any staff member who doesn’t feel they have enough information on the children’s needs in the room, must relay this to the room Senior so they can rectify this.

Taking children off the premises

  • Children gain great benefit from getting outside and finding out more about their local community.
  • Permission is sought from parents at registration to take the children out for local walks.
  • Written permission for outings to the theatre or farms is sought for each outing.
  • Ratios for taking children out of the nursery are one adult to every three children but consideration must be given to individual children’s needs.
  • Walking children and adults must wear the high visibility jackets supplied.
  • Buggies are supplied by the setting and must be used for any outing with young children so everyone has an opportunity for a rest should they need it.
  • A qualified member of staff must be with any group going off the premises.
  • Students can be used in ratios for trips as long as they are under the supervision of the qualified staff member.
  • Staff will take the travel first aid kit and the settings mobile telephone with them.
  • They will complete the outings book before leaving the premises, detailing what staff and children are going, where they are going and how long they expect to be.
  • Decisions about where the group are going can only be changed if the Manager is informed.
  • Children will be very closely supervised while off the premises.
  • Good behaviour is expected of the children and they are encouraged to be sensible and hold hands in pairs.
  • If any child is disruptive on an outing, staff will return the whole group to the setting swiftly or the staff member in charge can call the setting to ask for additional help.
  • A risk assessment has been completed for all local area trips.
  • Any child who does not have written parental permission to go out on trip must not be taken off the premises under any circumstances.
  • Any problems encountered on outings must be shared with the Manager immediately the group returns.
  • All staff are aware that if there is a problem while they are off the premises they can call for assistance if required.
  • Children cannot be transported in staff cars without relevant insurance and written permission from the child’s parents.

Using scissors with the children

  • Children are encouraged to, and given opportunities to use effective tools and equipment.
  • Metal blade scissors are used with the children in the 3 to 5’s age group.
  • Risks of the children harming themselves and others are minimised by following this procedure and will ensure control.
  • Metal scissors are only used with small groups with a maximum of four children.
  • Two pairs of scissors are supplied per group.
  • Children must be seated when using scissors.
  • Children will be supervised at all times when using metal scissors.
  • Scissors are to be removed from children if staff have to leave the table for any reason.
  • Children are given guidelines and reminded of these regularly when using scissors.
  • Metal scissors are kept out of children’s reach when not being used.
  • Any child acting inappropriately whilst using metal scissors will have them removed.
  • Plastic scissors are used with the younger age groups within the setting and staff will encourage their understanding of safe use of scissors.

Children’s security policy

Tigers Day Nurseries recognises its responsibility to ensure all children are safe and secure while attending our settings. All doors and gates will be locked while children are present and all adults entering the building or grounds will be identified.

Visitors to the setting will be asked to sign the visitors’ books on arrival and when leaving the premises and will be accompanied at all times.

Attendance records are updated during the day to provide an accurate record of child and staff numbers for fire/emergency evacuation purposes.

Children will be handed over at the end of their session to an identified person. If staff have any concerns about the person who arrives to collect the child they will inform the Manager or her Deputy immediately and prevent the child being taken until the concern is resolved or an alternative can be found. A procedure is in place to ensure the safety and well-being of any child not collected at the end of the day. Children are unable to leave the premises unsupervised but are encouraged to explore and interact through rich and diverse learning and development opportunities.

Regular checks are made throughout the day to ensure all children are accounted for, particularly when moving from one area of the building to another or from outdoors to indoors. Risk assessments are carried out before children go on outings of any nature and staff are aware of procedures to follow in the case of a child being missing.


Accepting visitors into the building

  • Visitors are welcomed into the nursery if there is someone available to accompany them.
  • Staff will only allow access to the children’s base rooms if they can identify the person wanting to gain access.
  • If they cannot identify the person they will ask them to wait outside the door while they fetch the most senior person in the room.
  • Representatives from companies who have not made an appointment will be asked to wait while their card is taken to the Manager to check if it is convenient to see them.
  • If it is convenient the staff member will ask them to sign in and accompany them to the Manager’s office.
  • All visitors will sign in and out of the building.
  • No visitor is left on their own on the premises.
  • If staff have any concern about the visitor they will follow the procedure for dealing with an intruder in the building.

Handing over to parents/carers

  • Positive communication between parents/carers and staff caring for their child is essential to forging and maintaining good relationships and working in partnership.
  • Parents/carers are given a comprehensive and informative handover when collecting their child.
  • Staff are polite, respectful and welcoming to parents.
  • Staff are always introduced to parents/carers on joining the setting.
  • We ask parents/carers to share any relevant information which may affect their child’s mood or behaviour on a particular day or time.
  • If staff are unsure of the reason for a child’s particular behaviour or mood they will contact the parent/carer during the child’s session to discuss this.
  • The youngest nursery children have daily record books which parents can take home if they wish.
  • The older children have a write on/wipe off board in their room to share relevant information with parents.
  • Staff are always sensitive about the information they relay and how this is given to parents/carers with the focus on the child’s achievements and positive behaviour.

If a parent comes to collect their child in an unfit state

  • We do everything we can to encourage open and honest communication between parents/carers and the setting.
  • If a staff member has a concern about a parent/carers state e.g. being under the influence of alcohol or drugs they would immediately inform the most senior staff member present.
  • The Manager or Deputy would deal with the situation by asking the parent/carer to come to the office and discuss this.
  • If the Manager/Deputy has any doubt about the state of the parent/carer they must refuse to allow the child to leave with them and use the child’s registration details for an alternative person to contact.
  • If the Manager/Deputy felt threatened by the parent/carer the police would be called.
  • The parent/carer would be kept away from the children at all times.
  • If we are unable to make contact with any other person on the child’s contact list we would contact Social services.

Supporting parents who are separated or divorced

  • Many children come from extended and step families and as a setting we would never presume a child’s circumstances.
  • We will remain impartial if parents have issues with one another and always have the child’s best interests at heart.
  • We cannot refuse to let a parent collect their own child except where there is a court order in place of which we are given a copy.
  • If there is a court order in place and the parent who the court order is against comes to collect the child, we will put the procedure for dealing with an intruder into place.
  • We will ensure that separated or divorced parents are given the same opportunities to contribute to their child’s learning journey and have equal access to activities and events happening in the setting.
  • Both parents will be invited to discuss their child’s progress with separate appointments being offered if this is more suitable.
  • If separated/divorced parents have new partners we would ask them to check with the child’s other parent that the new partner can be added to the child’s contact and collection list.
  • If there are objections to this we would ask parents to come to a mutual agreement.

If a child hasn’t been collected

  • If parents/carers anticipate being late collecting their child for any reason we ask that they contact the setting immediately.
  • We would ask that parents make alternative arrangements to ensure their child is collected within the settings opening hours.
  • If a child hasn’t been collected at the end of their session the Manager/Deputy will try to make telephone contact with the parent/carer.
  • If they are unable to reach them the Manager/Deputy will work down the child’s contact list.
  • They will continue to work their way through the list until a suitable person can be found to collect the child.
  • The child will remain with a familiar staff member in their base room while the Manager/Deputy carries this out.
  • In the unlikely event of the Manager/Deputy being unable to make contact with any people on the child’s contact list, and we haven’t been contacted by anyone after an hour, we may contact Social Services who will make alternative arrangements for the child’s care.

If a child is lost

  • Children are recorded in and out of their base rooms as part of the nursery routine.
  • Staff are always aware of how many children are present.
  • The children are unable to leave the premises unaccompanied.
  • In the highly unlikely event of a child being lost, the Manager or Deputy will be informed.
  • Staff will check all rooms and a thorough search made of the setting and the grounds.
  • Staff will be sent into the surrounding areas to search, taking mobile phones with them to maintain contact with the setting.
  • If the child is not found within a short period of time the police will be informed.
  • Parents will be informed at this point.
  • When the child is found a full investigation will be carried out into how the incident happened.
  • A copy of the investigation will be sent to OFSTED and the Early Years and Childcare Team for West Berkshire.

If an intruder is in the building

  • Staff follow procedures for accepting visitors into the nursery.
  • If a staff member has any concerns at all about someone in the building this procedure must be implemented immediately and without delay.
  • Staff use the code word “PEANUT” which will immediately alert other staff to their concerns.
  • To stop panic we ask staff to use the word in a sentence such as “I think we could have peanut butter in the sandwiches today” as all staff are aware that this is not a food we use in any of our settings.
  • Once staff are alerted they will call the emergency services, providing them with the information that we are a setting which cares for young children.
  • The most senior staff member will stay with the intruder and keep them away from accessing areas where the children are based.
  • If the intruder has already gained access to the children they will be moved away as quickly and calmly as possible.
  • Once the intruder has been dealt with and the police have arrived, a full incident report will be made and this will be shared with OFSTED and the Early Years and Childcare Team for West Berkshire.

Fire Prevention and Precaution Policy

All employees are responsible for preventing any possible cause of fire and for knowing what action to take in the event of a fire breaking out. All staff are given this information on induction and are advised to read fire procedures displayed in each room.

Fire escapes are clearly marked and evacuation procedures displayed in appropriate areas of the building. Fire detection equipment is installed in the building and tested regularly.

Suitable fire-fighting equipment is stored in strategic areas of the building and regularly maintained by an outside contractor. The Health and Safety Officer keeps a record of this maintenance.

All students and new staff are made aware of our settings fire safety regulations the first time they are in the setting.

In the event of a fire or evacuation of the building, all supernumerary staff will be expected to assist with the prompt evacuation of the babies and youngest children. The Manager or Deputy will take charge of the evacuation, assisted by the qualified Fire Warden.

During their induction period, and periodically thereafter, all employees will be tested on their knowledge of fire safety guidelines including

  • Where fire-fighting equipment, alarm points and fire exits are located.
  • Knowing how to use fire-fighting equipment.
  • Understanding the procedure for evacuating the children swiftly and calmly.
  • Being aware of the documentation used to ensure the building has been evacuated.
  • Keeping fire exits free from obstruction and in use at all times.
  • Ensuring all fire doors are kept closed.
  • Taking part in regular evacuation drills.
  • Attending any fire safety training provided.

Fire evacuation

Fire and evacuation drills are held regularly to prevent the children becoming alarmed.

  • During a real evacuation the Manager, Deputy or Fire Warden will contact the emergency services.
  • Fire bells will be activated.
  • In a drill the bells can be controlled by the person in charge.
  • The senior person in each room is responsible for evacuating all children, parents, staff, students and visitors from their own rooms.
  • The senior person from each room will ensure they have their register with them.
  • Each register will be called once the evacuation point has been reached.
  • Any absences will be reported to the Manager or Deputy immediately.
  • The Manager, Deputy or Fire Warden will perform a sweep of the buildings, if it is safe to do so, to check that the area is fully evacuated.
  • The youngest babies have the fire cot which is accessed from the corridor for use during their evacuation.
  • Any spare staff will be sent to support the immobile children to be evacuated.
  • A written record is maintained of all evacuations and drills held and is stored in the Health and Safety file.

Upkeep of fire-fighting equipment

  • The Health and Safety Officer will ensure the equipment is checked annually.
  • The annual check is performed by Chubb Fire under our contract.
  • In the event of the equipment needing attention the Health and Safety Officer will contact Chubb.

Contacting parents in an emergency

  • In the event of the building having to be evacuated and the children being unable to return, parents/carers will be contacted by the Manager, Deputy with support from the Senior staff.
  • The contact details for all parents are held in each room register and it is the senior staff member’s responsibility to ensure these are up-to-date.
  • If a problem is anticipated e.g. a loss of power or water, parents will be informed as soon as possible and they can make a decision on what they wish to do.
  • If a decision is made to close the nursery all parents will be contacted by telephone and asked to collect their child.
  • We will also use the local radio station to inform parents where possible.
  • We will endeavour to keep the parents as informed and up-to-date as possible.
  • We will endeavour to keep the settings open under all circumstances, except where the situation could be considered dangerous for children, staff or parents to collect.
  • The setting will send out contact detail update forms annually but we also request parents inform us of a house move or new phone number as soon as possible.

Health and Safety Policy

At Tigers Day Nurseries we take our responsibility for ensuring the health and safety of all users of our setting very seriously. We are committed to cultivating an ethos of safety within the setting and have a wide range of procedures in place to minimize hazards.

All staff are made aware of their responsibilities for maintaining their own personal health and safety and that of their colleagues and the children and families for whom they are responsible. They are expected to be consistently vigilant and to bring potential hazards to the attention of the Health and Safety officer and the Manager of the setting.

Wherever possible we use non-toxic, environmentally friendly cleaning chemicals within the settings. These are stored safely and out of reach of the children. Personal, protective disposable clothing is provided for staff to use within personal care routines and all waste materials are disposed of hygienically. Equipment is readily accessible to clear up spills and all staff have a responsibility to maintain a high standard of cleanliness throughout the setting. All brushes and dustpans are kept clean and waste bins are emptied regularly.

Fire extinguishers and electrical appliances are checked annually and all equipment is used in safe manner after instructions are issued to new users. Sockets have covers on them at all times when they are not in use and are not overloaded. All cables and leads are checked, not left trailing and are kept indoors, away from water. Room temperatures are checked morning and afternoon and adjustments made as and when required.

All bedding, cots and mattresses conform to safety regulations and babies are placed in the correct sleeping position and checked regularly while asleep. Older children are also supervised while sleeping.

Toys and resources are washed regularly and either repaired or replaced if damaged or incomplete.

Children wear sunhats and sunscreen when outside on sunny days and are encouraged to play in the shade. Outside time is restricted to cooler parts of the day during extreme heat. Parents are asked to supply suitable clothing and toiletries for their child as required, including sunscreen.

The garden areas are checked daily for animal droppings, broken glass and litter and regular checks are made on suitability of plants.

Risk assessment are carried out regularly and used to inform policies and procedures.

Accident and incident forms are recorded into a monthly review and are used to inform risk assessments.


Induction for new staff

  • All new staff have a full induction with the Operations Manager in the week prior to them taking up their role covering policies and procedures, contractual procedures including disciplinary and capability procedures, checking of references and qualifications and completing an enhanced CRB/DBS check.
  • Induction procedures and checks are carried out on all new staff throughout the three month probationary period by the Operations Manager, managers and senior staff, depending on the staff member’s requirements and previous experience.
  • Full details of this can be found in our Staff information and procedure file.
  • Each new staff member is subject to a full health and safety induction on their first day.
  • All new staff are subject to a three month trial period, which can be extended if required, before their employment is classed as permanent.

PAT testing

PAT testing is carried out by the Maintenance Manager, Clive Huntley.

  • The Health and Safety Officer will notify the Maintenance Manager when this is due.
  • Records of PAT testing are held in the Health and Safety file.

Keeping children cool in hot weather

  • In unusually hot weather the room temperatures must be checked regularly by the Health and Safety Officer and senior staff and any issues reported immediately.
  • Fans and air conditioning units are maintained by the Maintenance Team and can be supplied as soon as required.
  • Windows will be opened with child locks on.
  • Blinds can be closed if this helps.
  • Children are only to be allowed in the garden areas if protected by sunhats and sunscreen and in some cases all skin to be covered, particularly areas such as shoulders.
  • Children are not to use the garden areas between the hours of 11 am until 2 pm when the sun is at its hottest.
  • Children’s clothing can be removed to their underwear inside if parents permit this.
  • Children should be actively encouraged to increase their fluid intake and the use of fruit juices and ice lollies can help this!
  • Drinks can be cooled in the fridge.
  • The children will be encouraged to be calm and relaxed and not run around too much.
  • Activities such as ice play and water play should be provided to support keeping the children cool.

Supervising sleeping babies and children

  • Facilities are provided so all children can sleep in their base room if required.
  • Young babies are placed in their cots on their backs and checked by staff frequently.
  • Older babies are able to sleep on their tummies once they are able to roll themselves over.
  • Each baby will be allocated their own cot and if shared, staff will sterilize the cot and change the bedding in between children’s use.
  • Toddlers and older children are each provided with a sleep mat.
  • These are used with a sheet and blanket.
  • As each child wakes their mat is sprayed with antibacterial spray, dried and put away.
  • All sheets and blankets are changed weekly, more frequently if they become dirty.
  • Staff record the times and lengths of each child’s sleep and share this information with parents.
  • If parents request a time limit on sleep staff will adhere to this as long as the children’s best interests are paramount.
  • If a child is unwell and requires a longer sleep, or a sleep which is unusual, we will telephone parents to check they are happy with this.
  • If a baby is asleep when the parent comes to collect, within our normal day, we will give parents the option of coming back to collect them once they wake and telephone them to let them know.

Keeping environment, toys, equipment and resources clean

  • It is part of staff member’s daily role to keep all toys and equipment clean.
  • Cleaning rotas are kept up to date in every room
  • These are inspected regularly during moderation to ensure they are updated.
  • Toys, resources and equipment are cleaned using antibacterial spray or Milton solution.
  • Staff protect themselves while using these chemicals with personal protective clothing supplied by the setting.
  • Under no circumstances do children have access to cleaning solution and staff ensure it is out of their reach at all times.
  • Dressing up clothes, cushions and material toys are washed regularly using Fairy washing powder.
  • Any broken, damaged or incomplete toys and resources are removed from the children’s use immediately.

Moving children around the building

  • Children are moved within ratios at all times with particular regard for the non-mobile children.
  • Children are not moved alone as safeguarding procedures are adhered to.
  • Children using the stairs are suitably supervised with staff deployed at various areas to support them sufficiently and safely.
  • Children are expected to use the handrails provided and ‘rules’ are in place of which they are reminded when using the stairs.
  • Children are unable to access areas without adults and the staff ensure code locks are in place at all times.
  • Parents are in supervision of their own children at drop off or collection time, until they are taken to their base rooms and handed over to a staff member.
  • We ask parents to have all children’s safety at the forefront of their mind while driving in and out of the allocated car parking areas and supervising their children.

Minimizing hazards outdoors

  • All children have regular access to the outdoor areas.
  • Our priority is to keep the children safe but allow them to have challenges and take supervised and developmentally appropriate risks in order to gain skills.
  • Children are encouraged to be physically active throughout their nursery day.
  • Staff deploy themselves safely around the outdoor areas while supervising the children with particular regard for climbing equipment.
  • Any water activity provided for the children outdoors is always supervised by a member of staff.
  • Staff ensure structured activities are also provided in the outdoor areas and other staff using the areas with groups of children respect this.
  • Before children have access to the outdoor areas staff complete a ‘sweep’ of the area and ensure it is free from litter, glass or any other hazards.
  • Risk assessments are regularly completed by the Health and Safety Officer.
  • Staff will ensure the children have space to run and move around safely and ensure the areas do not get overcrowded.

Changing nappies

  • Staff ensure all equipment required is on hand before collecting the child.
  • Nappies are changed every three hours unless parents have specifically requested more or less frequently or the child has soiled their nappy.
  • Some children bring in their own wipes and creams for use and these are stored in the child’s named box.
  • Nappies are provided by parents and also stored in the child’s box or in their named bag on their peg.
  • Staff use personal protective clothing provided and also wash and dry their hands in between changing each child.
  • On no account are children ever to be left on the changing unit unsupervised.
  • While changing the child the staff engage in positive conversation, explaining what they are doing and having regard for the child’s feelings.
  • Nappy changing should be a calm and relaxed procedure.
  • Any soiled clothing should be removed and replaced with the child’s own supply.
  • If the child has no spare clothes the nursery supply should be used.
  • Parents are informed when their child’s nappy stock is running low in plenty of time to replace.
  • If staff have to use another child’s stock of nappies this must be recorded and these replaced as soon as possible.
  • Once the nappy has been changed the staff should return the child to their play and clean the mat using antibacterial spray and a disposable towel.
  • Used nappies are disposed of in the sangenic system along with the staff’s disposable gloves and apron.
  • Terry nappies are rinsed in the sluice and then soaked in the nappy bucket in the laundry. When several nappies are ready to be washed they can be loaded into the washing machine.
  • Staff must not mix washable nappies with any other sort of laundry.
  • All nappy changes are recorded on the child’s daily record sheet or book.

Wiping children’s eyes

  • If children have ‘sticky’ or ‘gunky’ eyes, the room senior must inform the manager.
  • Staff should wash their hands and use gloves while preparing cooled boiled water, cotton wool and a nappy sack.
  • Small pieces of cotton wool should be dipped in the cooled water before squeezing it out so it is damp.
  • Staff should wipe one eye at a time starting from the inner eye and wiping to the outer eye in one stroke.
  • After each wipe a fresh piece of cotton wool should be used.
  • Staff must never go over the eye with the same piece of cotton wool as this may re-infect the eye.
  • Each used piece of cotton wool must be placed in the nappy sack and double bagged once finished.
  • The procedure should be repeated with the other eye if required.
  • All protective clothing must be disposed of and placed in the outside bin.

Advertising and Marketing Policy

We recognise the importance of promoting the services we offer to the families within our community. We provide this information in variety of different ways to make this as accessible as possible to as many families as possible. We are always willing to change or adapt the format of our information to meet the needs of families who may require that.

We recognise the most effective form of advertising is through our existing and past families who recommend us and are happy with the service we have provided. We will therefore continue to strive towards providing high quality care and education for all the children we care for. All staff are aware of this and treat all children, parents, carers, colleagues and visitors with courtesy and respect at all times.

The Manager is responsible for ensuring all letters sent out are on headed paper and have been checked for spelling and grammatical accuracy. The settings brochures, website, leaflets and adverts all contain up-to-date information on the services we provide. Permission is always obtained from parents before using any images of the children in advertising or promotional materials.

All enquiries about the settings and their services are recorded and the information is passed onto the Manager. All requests for information are followed up promptly. Regular open days and events are held to promote the settings within the community and prospective parents are always welcome to visit with or without an appointment. We use social media sites such as ‘Facebook’ and ‘Twitter’ responsibly and without using images that may identify individual children and families.


Preparing and distributing promotional materials

  • If children’s photographs are used on any promotional materials written permission must be received from parents.
  • Without written permission children’s images are not to be used under any circumstance.
  • Children’s names are also not to be used, although with consent family names may be used.
  • Any photographs used must be of a suitable nature and high regard must be given to safeguarding any child featured.
  • Distribution of material is carefully considered and planned and the places where material is displayed must fit with our family ethos.
  • Families with English as an additional language or those with disabilities that prevent them from accessing the materials are informed that there are other formats available on request.

Handling telephone, email and postal enquiries

  • Staff are aware that this may be the first point of contact with a new family and are therefore polite and friendly and able to deal appropriately with enquiries.
  • When using the telephone, staff will ensure they are in a place where they can hear, the children are not upset within listening distance and they are giving the call their full attention.
  • If the Manager or deputy is unable to take the call, staff will take their details and pass the message on to call back, or they can take an address to send a prospectus.
  • All details of the enquiry are recorded in the enquiry book and a copy of all the setting’s details sent out in the next post.
  • Any enquiries by email or post will be recorded and sent out in the same way.
  • Prospective parents/carers can request further information on fees and places as they wish.
  • A compliments slip should be placed with the prospectus thanking the parent for their enquiry and inviting them to call in to visit or telephone for further details.
  • Prospective parents are shown around the setting by the Manager or Deputy and are given access to all areas of the nursery under supervision.
  • Parents are invited to spend time in the setting with their child if they wish.
  • The child is welcomed into the setting and can stay in their prospective base room if they wish while their parent or parents have a tour.
  • Staff and students are always introduced to parents by name.
  • Parents can take a registration form away with them, and return this to book a place on the waiting list.

Showing parents around a setting

  • Parents are welcome to visit a setting at their convenience, without an appointment if it is possible for the Manager or Deputy to show them around.
  • If not possible the Manager/Deputy should rearrange at the next suitable time.
  • Parents should be invited into the office and given the background and history of the setting.
  • They should be given a prospectus if they haven’t yet received this.
  • The Manager or Deputy will show the parent around the setting, answering all their questions fully.
  • Staff and students should be introduced to parents by name.
  • Prospective children can be left in their prospective base room if they and their parent wish.
  • If the child becomes upset the senior staff should let the parent know so they can return.
  • A copy of the setting’s OFSTED report should be offered to the parent.
  • Parents are invited to visit again if they wish.

Advertising for staff

  • Staff vacancies are advertised internally and externally.
  • Apprentice vacancies are advertised at the Connexions Centre and through West Berkshire Training Consortium.
  • Adverts are placed in the Newbury Weekly News, our local newspaper.
  • Very occasionally we may use publications such as Nursery World to advertise vacancies.
  • When writing advertisements we must have regard for equal opportunities so we do not state a gender, age, ethnicity or social group which would not reflect the diverse society in which we live.
  • All our advertisements include a statement to make applicants aware of our safeguarding procedures and that they will be subject to an enhanced CRB disclosure should they been successful.
  • All copies of previous advertisements are held on file in the Operations Manager’s office.

Anti-allergy and intolerance policy

Tigers Day Nurseries do everything possible to minimize the risk of a child being exposed to a substance to which he or she is allergic. Parents and carers must inform the setting, in writing, of any allergies or intolerances with which the child has been diagnosed. This information is recorded on the child’s records, along with details of symptoms to look out for, medication required and the emergency procedures to be followed. Parents are required to sign a form giving consent for medication to be given to their child.

A record of all allergies is displayed in the kitchen and all staff are made aware of the food that individual children must avoid. At mealtimes food is served in such a way that makes it easy to identify any foodstuffs that a particular child must not eat. In some cases we may ask a parent to provide some safe foods for their child to have at nursery.

All staff are made aware of a child’s allergy and where their medication is stored. The medication will be safely stored but readily accessible, clearly labelled with the child’s name and instructions for use. Staff are trained to recognise the symptoms of an allergic reaction and to react accordingly.


Informing the setting of a child’s allergies and/or intolerances

  • If the allergy/intolerance is known when the child joins our setting, the information is recorded on the entry profile.
  • If this develops at a later date the setting must be informed in writing.
  • Any changes to the child’s diet, allergy or intolerance must be recorded by the parent in writing.
  • No action can be taken to introduce new food until this is received.
  • In the case of a severe or life threatening allergy, parents will need to see the cook personally to ensure we are given enough detailed information in order to care for the child effectively and safely.
  • In some cases we may ask a parent to supply their own food for a child with a severe allergy.
  • All children who have an allergy will be allocated a wristband to wear while they are at nursery with the parent’s permission so all staff have a visual reminder of the child’s needs at all times.

Use of EpiPens/AnaPens

  • In cases of severe or life threatening allergies, some children will be prescribed an EpiPen or AnaPen by their G.P.
  • The setting requests parents leave an EpiPen or AnaPen on the premises at all times.
  • These are stored in the child’s room in the locked first aid cabinet with the key on a hook beside it.
  • If the child suffers an allergic reaction they should first be given an antihistamine medication if this is prescribed for them.
  • EpiPens/AnaPens will only be administered by staff who have been trained to do so.
  • Only the child to whom the EpiPen/AnaPen belongs are to be given the medication.
  • The EpiPen/AnaPen must be administered quickly.
  • The child should be held closely and comforted by the person administering the medication.
  • The dose should be given in the thickest part of the child’s thigh. The pen should be held in place for a count of 10 seconds and then removed.
  • The area should be massaged for 10 seconds.
  • If possible the Manager or Deputy should be informed before the injection is administered, but if the person administering feels there is not enough time, they should go ahead with the injection first and inform the Manager or Deputy as soon as possible.
  • Reactions can occur many hours after a child has been exposed to food or material to which they are allergic, so staff have to be vigilant.
  • An ambulance must be called in all cases where an injection has been administered.
  • The child’s parents/carers must also be contacted.
  • A full incident report must be completed and signed by all involved.
  • The setting will ensure all staff working with a child who suffers from severe allergic reactions will have EpiPen/AnaPen training every three years.

Social networking websites and blogs policy

This policy sets out the Company’s position on employees' use of social networking websites and blogs, whether conducted on Company media and in work time or their own private media in their own time.

Staff responsibilities

Social networking websites and blogs offer a useful means of keeping in touch with friends and colleagues and they can be used to exchange views and thoughts on shared interests, both personal and work-related.

The Company does not object to staff setting up personal accounts on social networking websites or blogs on the internet in their own time and using their own computer systems. However, staff must not do so on Company media or in work time.

Staff must not link personal social networking accounts or blogs to the Company’s website. Any such links require the Company’s prior consent.

Staff must not disclose Company secrets, breach copyright, defame the Company or its clients, suppliers, customers or employees, or disclose personal data or information about any individual that could breach the Data Protection Act 1998 on a blog or social networking website.

Social networking website posts or blogs should not be insulting or abusive to employees, suppliers, Company contacts, clients or customers.

References to the Company

Staff are prohibited from making any reference to their employment or the Company.

Staff must not bring the Company into disrepute through the content of website entries or blogs.

Any misuse of social networking websites or blogs as mentioned above may be regarded as a disciplinary offence and may result in dismissal without notice.

Staff should be aware that any information contained in social networking websites may be used in evidence, if relevant to any disciplinary proceedings.

Third parties

Staff must not disclose any information that is confidential or proprietary to the Company or to any third party that has disclosed information to the Company. The Company’s Employee Handbook, provided to all staff, provides guidance as to what constitutes confidential information in our Data Protection Policy.


Breaches of this policy will be dealt with under the Company’s Disciplinary Procedure. Staff should be aware that the Company regards breach of any part of this policy as gross misconduct that may result in disciplinary action up to and including dismissal without notice.

If any member of staff becomes aware of information relating to the Company posted on the internet, they should bring this to the attention of their manager.